Will my online order be completed as usual?
Yes! The Baby Plus webshop runs at full speed. At the moment we’re experiencing an increase in online orders – thank you for that. Because we and some of our suppliers and carriers have new challenges it may take a bit longer for you to receive your order. We try to keep you posted if this happens.
Can I return/exchange an item I purchased in the Baby Plus store before it closed?
Items purchased in one of our Baby Plus stores can be returned/exchanged up until a period of 14 days after our stores open again. Make sure to bring your receipt and keep the purchased item in its original state including its packaging.
I’ve reserved an item in one of the Baby Plus stores before it closed. What will happen with my reservation?
Your reserved item will stay reserved. You can choose to pick it up after our stores open again or choose to send the item by parcel post. Parcel post in The Netherlands for orders above €30,- is free of charge. For orders below €30,- you are charged €6,95 of shipping costs. When your reserved item has not been paid for yet, we can send you a payment link to complete your payment.
How can I claim warranty now it’s advised to stay at home as much as possible?
When one your purchased items show a defect within the warranty period make sure to contact our customer service. We recommend sending an email to [email protected] with your receipt/invoice and a picture and/or video of the defect. When the defect is considered to be covered by the warranty Baby Plus will process your claim together with the manufacturer. We will ask you to send the item via post.