Returning your product
It is possible that you are not satisfied with your order. If so, the following policy is to be followed by both parties. There’s a cool down period of 14 days to return a product without reason, which starts on the day you’ve received your product. We can only except returns when the products are undamaged, unused and in if possible in the original package. We will refund all payments made by you, including the delivery costs for the item(s) within 14 days counting from the day you’ve notified us of your return. Unless we pick up the product(s) ourselves we may wait with the refund payment until we have received the return product or you have proven that the item has been sent back to us. For your refund we will use the same payment method as used by you at the original order, unless we both agree otherwise. The refund payment is free of charge.
Products bought via our website or in our store can be returned in two ways, both within 14 days after receiving your order. Items that are unused and in the original package can be returned.
1. Return your item(s) at our store
You can return your item(s) at our store. When returning in our store please make sure you have the invoice with you. For orders under €50,- our preference is to refund the amount (including payed delivery costs) in cash. For orders above €50,-, we will refund the costs as soon as possible on your bank account (within 14 days).
2. Return via post
When you’re not able to visit our store you can return or exchange your items as followed. You can contact us via e-mail or telephone. We will send you a return label via e-mail. You can print the return label and go to a parcel point where you can send it back to us (free of charge). Once we receive your package we will send you a confirmation and refund the amount back to your account (including delivery costs) within 14 days.
Still unclear? Got an extra question? Please, don’t hesitate to contact our customer support.
Baby Plus offers an extensive range of baby-, children’s and maternity products consisting of a variety of brands. Despite our care and effort to establish a quality assortment it’s possible that a product shows a defect. Rest assured, all our products have a warranty. Usually this is the factory warranty as offered by the product’s manufacturer. But also beyond the factory’s warranty we’ll always look for a suitable solution for our customers within the reasonable limits of a product’s lifespan.
How can I claim warranty now it’s advised to stay at home as much as possible?
When one your purchased items show a defect within the warranty period make sure to contact our customer service. We recommend sending an email to [email protected] with your receipt/invoice and a picture and/or video of the defect. When the defect is considered to be covered by the warranty Baby Plus will process your claim together with the manufacturer. We will ask you to send the item via post.
What to do in case of a defective product?
Please send an e-mail to [email protected] with a clear description of your product’s defect(s). If possible attach a photo or video which clearly show the defect. This will help speed up the process of the repair or exchange of your product. We strive to offer a suitable solution within 1-3 business days.For any further questions about warranty or returning products please contact us:
E-mail: [email protected]