Baby Plus carefully selects its items on quality and safety. But of course it is possible that you are not satisfied with the product you have received or that or that a defect occurs during your warranty period. If this happens we would like to ask you to contact us as soon as possible via telephone +31229-745062 or email [email protected]
When your item is damaged or shows a defect we ask you to send us a picture of the item and its serial number. When you are experiencing trouble with delivered products which only occur while moving we would kindly ask you to film the problem so we can send a video to our supplier. All contact goes via Baby Plus and not directly with the supplier. We always try to solve your problem as soon as possible. If your complaint is not cannot be solved within 14 days we will let you know via email or telephone.
At Baby Plus we always do our very best to give the best customer service and try to come up with a solution for more complicated issues. If you’re not satisfied with the solution please not that you’re free to contact hen you and Baby Plus together can’t find a solution. If somehow you and Baby Plus cannot come to an understanding, please note that you’re free to contact our affiliated partner Stichting Webshop Keurmerk. Since 15 February 2016 it’s possible for all EU consumers to report complaints via the ODR-platform of the European Committee. You’ll find the ODR-platform on https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage. When the complaint is not yet under consideration elsewhere, you are free to filing the complaint via the European Union platform.
How can I claim warranty now it’s advised to stay at home as much as possible?
When one your purchased items show a defect within the warranty period make sure to contact our customer service. We recommend sending an email to [email protected] with your receipt/invoice and a picture and/or video of the defect. When the defect is considered to be covered by the warranty Baby Plus will process your claim together with the manufacturer. We will ask you to send the item via post.