Return conditions
If you’re not satisfied with the purchase, you have the option of returning an online order to the warehouse and returning a store purchase in our store in Haarlem. Returning items is only possible in the following cases:
- Within 30 days of receiving or buying an article.
- Items are in the original packaging.
- The labels/tags are still attached.
- The items are undamaged and unused.
- The items are in an original and sellable condition as possible.
- Upon presentation of the original receipt or invoice.
Return exceptions
Items listed below may not be returned:
- Hygiene items of which the seal is broken, such as:
-
- Mattresses
- Breast pumps
- Breast pads
- Nipple shields
- Straws
- Thermometers
- Bottle teats
- Bottle warmers
- Pacifiers
- Face masks
- (Unused) gift cards
- SALE clothing, bought in the store, must be returned within 14 days
If in doubt, please contact customer service in advance, within 30 days.