Customer information Corona virus

last update: 19 March, 2020 

First of all, we would like to take this chance to say that the thoughts of the Baby Plus team are with everyone in this time of great difficulty and especially to everyone who’s directly been affected by the Corona virus COVID-19. We are proud of society to stand together in this time of need and want to express our gratitude to everyone who’s helping direct and indirect to fight off this pandemic. We trust that together we will overcome this hard time. Baby Plus strictly follows the regulations and advices set by the RIVM and is taking extra measures to protect the health of our customers and employees.

Baby Plus stores closed

From Friday 20 March the Baby Plus stores will be closed until further notice.

the opening hours of the Baby Plus stores will be temporarily changed (see below). With this measure we hope to play our part in the reduced spreading of the Corona virus.

Baby Plus Hoorn – Closed
Baby Plus Haarlem – Closed

Online orders

Our customer service is receiving a lot of questions about the delivery of online orders. We would want to ensure you with the information that online orders will continue to be processed the way you’re used to. The supply of our warehouse is ongoing as always, our employees are there to process your order and our delivery services are active to deliver all parcels to your home. The return and cancellation of orders is the same as you’re used to.

Hygiene measures

Baby Plus is taking extra measures in hygiene for our stores, office and warehouse.

• the Baby Plus stores are closed untill further notice
• desks, phones, door handles etc. are cleaned multiple times a day
• our employees are well-informed about hygiene measures to prevent the spreading of the corona virus. At this moment Baby Plus employees:
  • will not shake hands
  • keep 1,5 m. distance between themselves and others
  • wash their hands regularly with soap
  • cough and sneeze in the inside of their elbow
• employees with symptoms related to the Corona virus and/or common cold will stay home
• employees who can work at home will do so
• employees will minimize contact with each other

Finally

From the Baby Plus team: thank you for your understanding. Our employees are there for you as always. We will try and keep you informed via this blog and our other channels if anything changes.